Reception policy
Receiving policy
1. Signature required upon receipt
Our shipping method requires a signature upon receipt of the package for security reasons. It is therefore essential that someone is available to sign for the package upon delivery.
2. Absence during delivery
If no one is available to sign for the package upon delivery, the carrier will drop the package off at a drop-off point near your location.
3. Options available
- You can collect the package from the drop-off point within the time specified by the carrier.
- You have the option to schedule a re-delivery with the carrier, with no additional charge for the first re-routing attempt.
4. Non-recovery of the package
If the package is not collected within the specified time or if you are absent during the second delivery attempt, the package will be returned to our warehouse. A refund will be issued upon receipt of the package at our warehouse within a reasonable time. However, restocking and item verification fees, corresponding to 25% of the initial amount, will be deducted.
5. Discharge option without signature
If you have a busy schedule and are comfortable accepting signature-less delivery, this option is also available. However, we decline all responsibility in the event of a problem following this decision.
6. Delivery tracking
We therefore advise you to closely track your package using the tracking number to know the expected delivery time and ensure safe receipt.
For any questions or concerns regarding your order, do not hesitate to contact us at info@lepetitcastor.ca