Shipping Policy
Shipping Policy
1. Delivery times
Once shipped, your order should reach you within 1-5 business days.
2. Shipping costs
Shipping is free for all orders of $150 or more before taxes across Canada. For orders under $150 before taxes, shipping costs vary based on weight, dimensions and destination.
The exact costs will therefore be calculated during checkout.
3. Carriers
We work with 4 excellent carriers to meet your needs:
- Purolator
- Post Canada
- UPS
- Canpar
4. Order Tracking
All our packages are accompanied by a tracking number from the carrier that you will receive by email.
5. Direct Shipping
We reserve the right to handle shipments directly through us. This may include using our own delivery service.
6. International Shipping
At the moment we only ship to Canada.
7. Loss or Damage Policy
In case of loss or damage during transport, your package is insured! We will work with the carrier to resolve this issue. Once the problem is resolved we will ship you a new item as soon as possible.
8. Order Modifications
Please note that once your order has been placed and confirmed, changes are not possible. We encourage you to carefully review all details of your order before finalizing your purchase.
9. Returns and Refunds
Check out our return policy for information.
If you have any questions or concerns regarding your order, please do not hesitate to contact us at info@lepetitcastor.ca