Local delivery

1- Delivery areas

We deliver exclusively within a radius of approximately 100 km around our workshop located at:

569, chemin de Lavaltrie, room 6
Lavaltrie (Quebec) J5T 0K6
Canada

During checkout, if your address is eligible, the local delivery option will be available with the corresponding fees. If your address is outside this area, only the in-store pickup option will be available.

If your address is within a 100km radius, but in an area we do not serve (e.g., outside our regular route or difficult to access), your order may be cancelled and refunded . Please contact us before ordering if you have any doubts about delivery to your address.

2- Local delivery costs

Local delivery rates start at $150 + tax, with additional charges depending on the distance from the delivery address.

3- Identification and confirmation of the order if requested

- Present proof of purchase or order number.
- Provide valid identification (ID card, driver's license, etc.)
- Present the bank card used for the purchase.
- Sign an acknowledgment of receipt.

Failure to comply with these requirements will result in delivery not being completed and additional travel charges may apply.

If no one is present at the agreed address at the time of delivery, travel costs will be charged again for a second attempt.

4- Problem during local delivery

It is the customer's responsibility to check the products, respect delivery times and ensure their safe transport.

If the customer notices a problem upon receipt (missing, damaged, or incorrect product), they must inform us immediately. We will then take the necessary steps to resolve the situation, such as a replacement or refund, depending on the nature of the problem.

Need help?

For any questions, contact us at info@lepetitcastor.ca

** This policy is subject to change without notice.**